Frequently Asked Questions
Q. Where are you located?
A. 3525H Ellicott Mills Drive Suite A Ellicott City, MD 21043 within the Court House Square Office Complex. When you turn into the complex drive all the was around back and park. 3525H will be to the left. When you come in and you see the door is closed please have a seat I am still with my current client. If you come in and my door is open, then come on in and lets get started!
Q. I keep calling, but I can not reach you on the phone. How can we speak?
A. First i want to say I love all the phone calls! But I can not answer the phone while in session, and I work without breaks. I do not return missed calls with no message. I can respond to texts and emails inbetween clients and while cleaning my room. If you send me a question and it can be answered by reading the faq page then I will send you a link to this page. If your question can not be answered then I will message you back as soon as I can. I look forward to working with you!
Q. I'm trying to book an appointment, but every day I click on it says nothing is available. How do I book?
A. Please book online. If you click on a day and it says nothing is available, then I'm already fully booked for that day. Keep clicking next until you see available days and times.
Q. When is your next available appointment?
A. When you choose the service you want to book for, the booking calendar will appear. Choose an available day and time that is best for you.
Q. I have a Groupon. How do I book?
A. Book online under therapeutic massage. Choose the time length you purchased and book my next available appointment. When checking out click pay in person and leave your voucher number(not your Groupon order which contains letters and numbers.).
Q. I have a Groupon, but it's going to expire before my appointment. What should I do?
A. You have two options: 1. get a refund from Groupon OR 2. book my next available appointment AND redeem your voucher at the time you book. If you let your voucher expire, then you will be responsible for the price of the service.
Q. I noticed that your ad is still running on Groupon/Living Social. Can i purchase again?
A. ONLY TO GIFT AWAY! You can only use a voucher ONE time and ONE time only with me. I use this as a way to keep meeting new potiential regular clients.
Q. Do do you lymphatic massage?
A. I do not. I refer eveyone to my good friend Shan. Let her know Erica referred you. Shan's cell is 443-766-3845. You'll be in great "hands".
Q. Do you do couples massage?
A. Since I am the sole provider, I do not. Couples will book back to back.